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You can get support for any of the software products available here via email directly to Marc.
But first make sure you've checked the material on this site and in the written documentation.
Also, information about changes to the products and occasional tips are posted to the ImageIngester Blog, which has an RSS feed.
That's the best way to get information about new developments.
I always post to the Blog when a new version is available.
If you have a question about how to use ImageIngester or ImageVerifier, or about their features, or have a suggestion for a new feature, consider posting it in the ImageIngester/ImageVerifier section of The DAM Forum, so that others can see your question and my response.
You may get helpful responses from experienced users, too.
I answer Forum posts just as quickly as I do email.
(But it's OK to ask via email if you prefer.)
Please
include the platform (OS X or Windows) and the version number in your initial email.
If you don't, I'll usually have to ask you for it before proceeding.
That results in an extra round of emails,
which would be unfortunate if I were away from my office and had only a few minutes to check my email.
If you're using a product with a main-window log or an external log (or both), like ImageIngester,
please include them in or attach them to your email message.
They contain a huge amount of information about what happened that helps me diagnose the problem.
Unless I'm out of town, I usually respond to emails and DAM Forum postings within hours, sometimes within minutes.
Sometimes I can respond quickly when I'm out of town as well.
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